Privacy Policy

This website, the associated mobile applications, and the services provided through the website and the mobile applications (the "Platform") are owned by Divine Matrix Technologies Private Limited and/ or its affiliates ("Bhagyam"). Bhagyam ("we", "us" and "our") is committed to respecting your privacy. This Privacy Policy explains: (a) what personal information we collect when you use the Platform; (b) why we collect it and how we use it; (c) which other companies process it on our behalf; (d) how long we keep it; and (e) the choices and rights you have over it.

This Privacy Policy should be read together with the Indian Information Technology Act, 2000 and the Rules made under it, the Digital Personal Data Protection Act, 2023 ("DPDP Act") as it comes into force, and any other privacy law that applies to you where you use the Platform. It forms part of our Terms of Service. If you do not agree with this Privacy Policy, please do not use the Platform.

"Account" refers to the member account you create to use the Platform. You sign in to it with a one-time password (OTP) sent to your mobile number.

"Personal Information" means any information that identifies you or can reasonably be linked to you, such as your name, mobile number and birth details.

"Non-personal Information" means technical information about how the Platform is used, such as browser type, device type and the pages visited, that does not by itself identify you.

"Third Party" refers to any person or entity other than you or us.

We collect only the information we need to run the Platform and deliver the services you ask for.

• Account details: your first and last name and mobile number (with country code), which we verify with an OTP.
• Birth details: your date, time and place of birth (including the place's coordinates and time zone). We use these to calculate your astrological chart and forecasts.
• Delivery preferences: the time zone where you want forecasts delivered, and the notification channel and preferences you choose.
• Forecasts and feedback: the forecasts generated for you and any feedback you give on them.
• Payment information: the plan you buy, the amount, date and payment reference. Your card, UPI or bank details are entered on Razorpay's checkout and are never stored on our servers.
• Billing address: if you choose to save a billing address for your invoices, we store it only with your consent (see "How long we keep information" below).
• Consultation bookings: the slot you book through Calendly for a personal consultation.
• Messages you send us: what you write to us on WhatsApp or by email when you contact support.
• Usage and device data: with your permission (see "Cookies and analytics"), the pages you visit, and technical data such as browser, device and approximate location derived from your IP address.
• Error reports: technical details about errors in the Platform (see Sentry below).

We do not ask for health or medical information, and we do not offer sign-in with Facebook, Google or other social accounts. The Platform does not collect your email address when you sign up.

We use the following Third Party services to run the Platform. Each receives only the information it needs for the purpose shown, and each handles it under its own privacy policy.

• Firebase Authentication (Google): phone-number sign-in. Your mobile number is verified by OTP. Google reCAPTCHA is used to stop automated abuse of the sign-in form.
• Firebase / Google Analytics (Google): site statistics. It runs only after you accept the cookie banner, and we send it only the page address without any query string.
• Razorpay: payments and auto-renew mandates. Razorpay collects your card, UPI or bank details directly.
• BizVizApp (WhatsApp Business API) and Meta WhatsApp: delivering your daily forecasts and Account messages on WhatsApp. Your mobile number and the message content pass through these services.
• Google Places: suggesting places as you type your birthplace. The text you type is sent to Google.
• Calendly: booking consultation slots.
• Sentry: error monitoring. It captures errors only (no session recordings), and we remove query strings, form content, cookies and user details from the reports before they are sent.
• Amazon Web Services (S3): storage of receipts, invoices and images.

We may also share information with our employees and contractors who need it to do their work, and where the law requires it, for example to a court or government agency.

The Platform stores a small amount of data in your browser, such as your sign-in session and your cookie choice, so that it works as expected. Analytics through Google Analytics (Firebase) is switched on only if you accept it in the cookie banner. If you decline, no analytics data is collected. You can change your cookie settings at any time.

We keep your Account information for as long as your Account is active. When you delete your Account we delete or anonymise your profile, birth details, forecasts and feedback.

Invoices and payment records are kept for as long as Indian tax and GST law requires us to keep them, even after you delete your Account. A saved billing address is kept only if you agreed to it.

We use reasonable security measures to protect your information against unauthorised access, change, disclosure or destruction. Data is sent over encrypted connections. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

You sign in with a one-time password sent to your mobile number. Keep your phone and OTPs private and tell us immediately at support@astrobhagyam.com if you think someone else has used your Account.

Under the DPDP Act and other applicable law you can ask us to:

• show you the Personal Information we hold about you;
• correct or update information that is wrong or incomplete;
• erase your information, subject to the legal records we must keep;
• withdraw a consent you gave, as easily as you gave it; and
• make a complaint, as set out under "Grievance Officer" below.

You can update your profile from your dashboard. You can stop WhatsApp messages at any time by replying STOP to a message or by writing to us. You can turn off auto-renew from your dashboard. To exercise any other right, write to support@astrobhagyam.com from, or mentioning, your registered mobile number. We do not charge a fee for these requests.

The Platform may contain links to other websites, such as YouTube, Instagram and Facebook. They are run by Third Parties and are not controlled by us. We do not control their privacy practices; please read their policies.

We may share information if we have to comply with the law, to respond to a court order or a request from a government agency, or to investigate fraud.